In general, Smart IT doesn't use tooltips in many places, as they do bring up challenges around accessibility. We have them in limited areas (e.g. for the action icons). Overall, there is no official option to create new tooltips or modify the (few) existing ones.
What use case do you have in mind, where you think that tooltips will help?
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Customer wants to create custom tooltip and when wants to change the text of tooltip. They want to modify the text central form or portal.