1 Reply Latest reply on Aug 6, 2019 6:41 PM by Betty Neumann

    How to setup iBRSD

    Peter Joran
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      All,

      TrueSight 11.03.1

      Remedy ITSM 18.08

       

      I need to setup iBRSD to connect with Remedy to create a HD ticket on an event. I'm pretty new to TrueSight and I'm having a difficult time finding documentation.

      I have searched on Creating Remote Actions, Trigger Remedy Incident For Event (the remote action), and iBRSD. The is a lot of information for troubleshooting but not for configuring, in TrueSight and Remedy. Could be I'm searching on the wrong strings. If anyone can point me in the right direction to find the configuration I would be very grateful!

       

      Many thanks,

      Pete