2 Replies Latest reply on Jul 31, 2019 1:34 PM by Peter Joran

    How to manually create a Remedy ITSM Service Desk ticket from an event or device

    Peter Joran
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      All,

      I am really brand new (1 week)  to TSOM\TSIM so bear with me.   I received a call this morning requesting that I find the way to ‘manually’ create a BMC Remedy help desk ticket from either TSOM or TSIM. I’m assuming it would be performed from an event or a device. In my research I see there is documentation to automatically create an ITSM ticket in Remedy but not a manual method.  Possible?

       

      Tanks,

      Pete