You can add each individual email account to the email monitor in Track-It! 2019 so it will check each account individually. Then copy your rule for creating tickets and create 2 other copies of it, each one looking at the To address for the email you want to create a ticket for and then assign the proper group.
That makes sense!
Thank you Cris!
If you have any problems you can post questions back here or contact support for help. You can find options for contacting support at support.trackit.com