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1. Re: I want to make all modules except for Change Management read-only. Can this be done?
Cris Coffey
Jul 31, 2019 11:15 AM
Simply go into the Configuration for Track-It!, open the Groups pod, select a group, click the actions menu and select the Permissions option and set each of the Module permissions to View except for Change related items.
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2. Re: I want to make all modules except for Change Management read-only. Can this be done?
I do not have a "Groups" pod. Below is what I see.
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3. Re: I want to make all modules except for Change Management read-only. Can this be done?
Cris Coffey
Jul 31, 2019 11:52 AM
I am sorry. Didnt realize you were on the old Track-It! 11 version. You would modify the security settings under Lookup Tables-Administration-Security Policies OR under Lookup Tables-Administration-Technicians.
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4. Re: I want to make all modules except for Change Management read-only. Can this be done?
Awesome! That is exactly what I am looking for.
Thank you!
Andrew
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5. Re: I want to make all modules except for Change Management read-only. Can this be done?
Ok, follow up to my original question. If I make the "Help Desk" module read-only, can people still create change controls? I made only the Help Desk module read-only and now people are getting errors saying they don't have permission to create a change control.
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6. Re: I want to make all modules except for Change Management read-only. Can this be done?
Cris Coffey
Aug 13, 2019 3:01 PM
A change request is linked to a ticket so if the system cannot create the ticket, it cannot create the change request.
