4 Replies Latest reply on Jul 30, 2019 2:04 AM by Juergen Hauser

    BMC Helix Questions

    Vikas Mishra
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      Steps for Installation/Upgrades to be done in BMC Helix.

       

      If not Developer Studio then how can we use Active Link Filters and Escalations in BMC Helix.

       

      DWP Configuration from Workflows Approval Console in BMC Innovation Studio.

      BMC Business Workflows Are we using in the BMC Innovation Studio or anywhere else.

       

       

      Licensing Applications Is it same like BMC Remedy or different, If different what are the differences.

       

       

      Are there any difference when we use BMC Helix On Premise and On Cloud.

       

       

      Environment of Helix will it be same as we used in Remedy for example Development,Test, Pre-Production and Production.

       

       

      Scope of Applications Usage with BMC and Customers using it(Will it be like Remedy on Demand).

       

      Regards,

      Vikas Mishra

        • 1. Re: BMC Helix Questions
          rodrigo barcat

          Hello, Vikas.

           

          Steps for Installation/Upgrades to be done in BMC Helix.

          BMC Helix is the name of Remedy in cloud!

          If you go with BMC Helix, the steps for installation/upgrade runs on BMC side.

           

          If not Developer Studio then how can we use Active Link Filters and Escalations in BMC Helix.

          Developer Studio is our development IDE. If you need to build any custom workflow you will need to have this profile in you team (Remedy Developer)

           

          DWP Configuration from Workflows Approval Console in BMC Innovation Studio.

          BMC Business Workflows Are we using in the BMC Innovation Studio or anywhere else.

          Need more info to understand the question clearly

           

          Licensing Applications Is it same like BMC Remedy or different, If different what are the differences.

          This answer is best to seek with BMC trading team or your account manager.

           

          Are there any difference when we use BMC Helix On Premise and On Cloud.

          BMC Helix is in the cloud, the activities like infrastructure, database, upgrades, re-starts, platform administrations, performance are the responsibility of the BMC team.

          On premises is in your home. You take care.

           

          Environment of Helix will it be same as we used in Remedy for example Development,Test, Pre-Production and Production.

          Almost (we have Dev, QA and Prod).

           

          Scope of Applications Usage with BMC and Customers using it(Will it be like Remedy on Demand).

          Need more info to understand the question clearly, but think that the answer is yes.

           

          Regards,

          Vikas Mishra

          4 of 4 people found this helpful
          • 2. Re: BMC Helix Questions
            Matt Laurenceau

            Thanks Rodrigo!

             

            John Stalnaker, I see a room for FAQs here

            1 of 1 people found this helpful
            • 3. Re: BMC Helix Questions
              Vikas Mishra

              Thanks Rodrigo

               

              Please answer the below questions as well:-

               

              1)BMC Helix Business Workflows Usage and where are they used?

               

              2)Use of BMC Innovation Studio . Is it like Developer Studio?

               

              3)BMC Helix Licenses Are they diiferent from the current Remedy License Scenario?

               

              4)BMC Helix is the name of Remedy in cloud!

              If we go with BMC Helix, the steps for installation/upgrade runs on BMC side.

              What if BMC Helix is on Premise even then BMC will support or we will have to install/upgrade?

               

              5)Use of BMC Integration Studio?

              1 of 1 people found this helpful