4 Replies Latest reply on Jul 25, 2019 3:22 PM by Cris Coffey

    Email reply from users

    Sonja Vicchiollo
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      When our techs email a requester from their ticket, the user needs to be able to reply to that email and have the reply update the ticket. Can anyone share how to accomplish this? No canned rule seems to apply to replying to a system generated email.

      Thanks for any assistance.