8 Replies Latest reply on Apr 4, 2020 6:10 AM by Osama Nagieb

    Agent Installation fails on Windows 2016 server

    Nayeemullah Mohammed
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      Hello community,

       

      I am getting SMB Denied errors during the agent installation on Windows 2016 Server. Ports are open, RHA validates successfully.

       

      ] Establishing Samba connection through SMB2 Protocol...

      [24 Jul 2019 15:07:17,887] [WorkItem-Thread-11] [WARN] [xyz@abc.com:BLAdmins:] [AgentInstaller] Referral failed, trying next

      jcifs.smb.SmbAuthException: Access is denied.

      at jcifs.smb.SmbTransportImpl.checkStatus2(SmbTransportImpl.java:1372)

      at jcifs.smb.SmbTransportImpl.checkStatus(SmbTransportImpl.java:1499)

      at jcifs.smb.SmbTransportImpl.sendrecv(SmbTransportImpl.java:975)

      at jcifs.smb.SmbTransportImpl.send(SmbTransportImpl.java:1470)

      at jcifs.smb.SmbSessionImpl.sessionSetupSMB2(SmbSessionImpl.java:594)

      at jcifs.smb.SmbSessionImpl.sessionSetup(SmbSessionImpl.java:463)

      at jcifs.smb.SmbSessionImpl.send(SmbSessionImpl.java:358)

      at jcifs.smb.SmbSessionImpl.send(SmbSessionImpl.java:336)

      at jcifs.smb.SmbTreeImpl.treeConnect(SmbTreeImpl.java:607)

      at jcifs.smb.SmbTreeConnection.connectTree(SmbTreeConnection.java:606)

      at jcifs.smb.SmbTreeConnection.connectHost(SmbTreeConnection.java:560)

      at jcifs.smb.SmbTreeConnection.connectHost(SmbTreeConnection.java:481)

      at jcifs.smb.SmbTreeConnection.connect(SmbTreeConnection.java:457)

      at jcifs.smb.SmbTreeConnection.connectWrapException(SmbTreeConnection.java:418)

      at jcifs.smb.SmbFile.ensureTreeConnected(SmbFile.java:611)

      at jcifs.smb.SmbFile.exists(SmbFile.java:887)

      at com.bladelogic.om.infra.app.service.jcifs.BlSmbFile.exists(BlSmbFile.java:133)

      at com.bladelogic.om.infra.app.service.executionprotocol.PsexecExecutionProtocol.verify(PsexecExecutionProtocol.java:116)

      at com.bladelogic.om.bundleinstaller.model.job.agentinstallerjob.AgentInstallerJobOsDiscoveryWorkItemImpl.setupRemoteHostAuthentication(AgentInstallerJobOsDiscoveryWorkItemImpl.java:340)

      at com.bladelogic.om.bundleinstaller.model.job.agentinstallerjob.AgentInstallerJobOsDiscoveryWorkItemImpl.execute(AgentInstallerJobOsDiscoveryWorkItemImpl.java:82)

      at com.bladelogic.om.infra.app.service.workitem.WorkItem.doExecute(WorkItem.java:136)

      at com.bladelogic.om.infra.app.service.workitem.thread.WorkItemThread.execute(WorkItemThread.java:185)

      at com.bladelogic.om.infra.app.service.workitem.thread.WorkItemThread.execute(WorkItemThread.java:60)

      at com.bladelogic.om.infra.app.service.thread.BlBlockingThread.run(BlBlockingThread.java:104)

      [24 Jul 2019 15:07:17,887] [WorkItem-Thread-11] [WARN] [xyz@abc.com:BLAdmins:BLAdmins:] [AgentInstaller] __JobRun-9446,1-25150__ Remote host authentication 1 of 1 'NewRSCD Installation_admin' failed to validate against server 'SERVER-A' due to: Received an 'Access Denied' error trying to access 'smb://admin@10.x.x.x:/C$/'.  Please make sure 'admin' is an administrative user and has access to the requested location.

      [24 Jul 2019 15:07:17,887] [WorkItem-Thread-11] [ERROR] [xyz@abc.com:BLAdmins:BLAdmins:] [AgentInstaller] __JobRun-9446,1-25150__ Installing the agent on 'SERVER-A' failed because all of the remote host authentications failed to validate.