3 of 3 people found this helpful
no; that was the same thing in the mid tier screens (although decision trees could replace the tempate, but that was a weird workaround)
If there's not an idea open already, you can open one. But I'm thinking applying a new template is a big deal so maybe not a good thing to do.
2 of 2 people found this helpful
In Smart IT, Once you select the template From Smart Recorder and click on create Ticket, you cant change it again.
but you can click cancel and then it will go to smart recorder page, you need to reselect again the user and template.
1- Smart Recorder
2- Click on Create Incident the click on cancel
3 - Smart Recorder page