1 2 Previous Next 21 Replies Latest reply on Aug 28, 2019 9:19 PM by Meyananth Kuppusamy Chellamuthu

    Not able to update Smart Reporting LB URL in Midtier Config Page

    Meyananth Kuppusamy Chellamuthu
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      Hi Team,

       

      Am not able to update the Smart Reporting LB URL in Midtier Config Page and getting the below error while validating the changes.

       

       

       

      Kindly Help!

       

      Smart Reporting 9.1

      ARS 9.1 SP4

       

      Thanks,

      Meyananth

        • 1. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
          Bhushan Desai

          Hi,

           

          What is your Mid Tier version ? is Mid Tier also secured ?

          Can you uncheck “Validate Smart Reporting Information” and try save the configuration.

           

          Thanks,

          Bhushan

          • 2. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
            Meyananth Kuppusamy Chellamuthu

            Hi Bhushan,

             

            Thanks for the response.

             

            Mid Tier Version: 9.1.04.002 201905171748

             

            Yes, Midtier is secured

             

             

            But, when I try to login to the direct Smart Reporting URL and its working fine. This is happening only while adding the Load Balancer URL.

             

            Thanks

            Meyananth

            • 3. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
              Bhushan Desai

              Hi Meyananth,

               

              Can you share detailed error's from Mid tier log file ? That will help check further.

               

              Thanks,

              Bhushan

              • 4. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                Melanie Marino

                Make sure you are able to telnet to the URL from the midtier server.  Most likely a port maybe blocked and will need to be opened by your firewall team. 

                • 5. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                  Meyananth Kuppusamy Chellamuthu

                  Hi Melanie,

                   

                  Telnet was not enabled for the servers. I tried to access the URL from the midtier and its working fine.

                   

                  Also, asked the firewall team to look for the ports and its status.

                  • 6. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                    Meyananth Kuppusamy Chellamuthu

                    Getting the below error while accessing the LB URL

                     

                     

                       >  After processing this reporting requests, count of concurrent report requests is - 0

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.246  */  <LEVEL: INFO       > <Class: com.remedy.arsys.reporting.ReportFactory><Method: processRequest><TENANT: null                                         > <USER: TestUser                                      >  Start Report operation - 2

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.246  */  <LEVEL: INFO       > <Class: com.remedy.arsys.reporting.ReportFactory><Method: processRequest><TENANT: null                                         > <USER: TestUser                                      >  Start exeuction of report with parameters:- {[Name - DummyFormName] [Type - Remedy Smart Reporting] [ FormName - Remedy Smart Reporting Console] [Server - ###########]}

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.246  */  <LEVEL: FINE       > <Class: com.remedy.arsys.aryfreport.YellowFinReportServlet><Method: doRequest><TENANT: null                                         > <USER: TestUser                                      >  Enter YellowFinReportServlet

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.246  */  <LEVEL: FINE       > <Class: com.remedy.arsys.aryfreport.YellowFinReportServlet><Method: doRequest><TENANT: null                                         > <USER: TestUser                                      >  YellowFinReportServlet for server: ###########

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.246  */  <LEVEL: FINE       > <Class: com.remedy.arsys.aryfreport.YellowFinReportServlet><Method: doRequest><TENANT: null                                         > <USER: TestUser                                      >  YellowFinReportServlet server version: 90104

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.246  */  <LEVEL: FINE       > <Class: com.remedy.arsys.aryfreport.YellowFinReportServlet><Method: doRequest><TENANT: null                                         > <USER: TestUser                                      >  YellowFinReportServlet adminPassword : #######################################################

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.262  */  <LEVEL: FINE       > <Class: com.remedy.arsys.aryfreport.YellowFinReportServlet><Method: doRequest><TENANT: null                                         > <USER: TestUser                                      >  YellowFinReportServlet parameters : https://SmartReportingURL.BMC.com/, siadmin, csg

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.324  */  <LEVEL: SEVERE     > <Class: com.remedy.arsys.aryfreport.YellowFinReportServlet><Method: doRequest><TENANT: null                                         > <USER: TestUser                                      >  Error in crosslaunch to Smart Reporting : Not able to connect to provided Smart Reporting URL

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.PERFORMANCE    > /* Thu Jul 18 2019 22:05:13.340  */  <LEVEL: FINE       > <Class: com.remedy.arsys.reporting.ReportFactory><Method: processRequest><TENANT: null                                         > <USER: TestUser                                      >  Plugin Report time = 156

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.340  */  <LEVEL: INFO       > <Class: com.remedy.arsys.reporting.ReportFactory><Method: processRequest><TENANT: null                                         > <USER: TestUser                                      >  End Report operation - 2 Time - 156

                    <MTIER><TID: 0000000091> <CATEGORY:com.remedy.log.REPORTING      > /* Thu Jul 18 2019 22:05:13.340  */  <LEVEL: WARNING    > <Class: com.remedy.arsys.reporting.ReportFactory><Method: processRequest><TENANT: null                                         > <USER: TestUser                                      >  ReportFactory Finally called

                    • 7. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                      Marek Ceizel

                      Probably not the problem of you but don't forget to to set Sticky bit (e.g. to IP Address) on LoadBalancer.

                      1 of 1 people found this helpful
                      • 8. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                        Meyananth Kuppusamy Chellamuthu

                        Marek,

                         

                        IP address of the Smart Reporting Server on Load Balancer?

                         

                        Also, When I hit the LB URL directly on the browser, Am able to access the Smart Reporting without any issues. Only issue is am not able to cross launch the Smart Reporting from Remedy.

                         

                        Thanks

                        Meyananth

                        • 9. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                          Ankit Tiwari

                          Hi Meyananth,

                           

                          This is mostly connectivity issue. Ports must be blocked between Remedy Midtier and Smart Reporting LB URL. We had similar issue while configuring smart reporting URL in midtier and we found out ports were not opened between 2 servers.

                           

                          Please check if you are able to telnet smart reporting LB from remedy Midtier server.

                           

                          Cheers,

                          Ankit

                          • 10. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                            Meyananth Kuppusamy Chellamuthu

                            Hi Ankit,

                             

                            Thanks for the info.

                             

                            Is there any way to figure out which port is used for the communication between the servers?

                             

                            Also, i tried the Smart Reporting LB URL in the Remedy Mid-Tier server and able to login without any issues?

                             

                            Kindly share your thoughts will help!

                             

                            Regards,

                            Meyananth

                            • 11. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                              Ankit Tiwari

                              Hi Meyananth,

                               

                              Default port 8181 used by Smart Reporting. Ensure that your firewall does not block this port. You can try telnet/ping between LB and smart reporting server.

                               

                              Cheers,

                              Ankit

                              • 12. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                                Meyananth Kuppusamy Chellamuthu

                                Ankit,

                                 

                                Am able to ping the LB URL and Smart Reporting URL as well. Also, Port 8181 is opened. But still we are getting the below error.

                                 

                                Error in crosslaunch to Smart Reporting : Not able to connect to provided Smart Reporting URL

                                 

                                Whether I need to double check any other items?

                                 

                                Regards,

                                Meyananth

                                • 13. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                                  Ganesh Gore

                                  are you able to access this Smart reporting url from the MIDTIER server? it looks like something related to ssl as you are using https. Can you try with http url?

                                  • 14. Re: Not able to update Smart Reporting LB URL in Midtier Config Page
                                    Ankit Tiwari

                                    Can you check this post Error while accessing Smart Reporting ARERR[9430] . The error which you have mentioned above in thread is answered in this post.

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