3 Replies Latest reply on Jul 22, 2019 10:24 AM by Nicolas Roome

    How to prevent email looping in Footprints 20.18.02

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      Had a recent situation where an out of office reply created 100,000 tickets...yes...100,000.


      I read in the following article for FP 12 that the system can block emails from an address if 5 of the last 15 emails have the same from address. It says to update the MRlocaldefs files and I believe the FP 20.18.02 eliminated that file.


      Does anyone know how to have the same sort of functionality in this version?


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