As infomations i also running a case with BMC Support about this
I think this is about the same article but please look at this one also, How to use BCM to Deploy Required Certificates if Patch Management shows "Scan Error 5" … Glad you opened a ticket because this document should have resolved this issue.
Have you tried to make a patch inventory in your environment?
Jacob Olesen… I was responding to a post that you wrote saying YOU are having issues.... Why are you asking me about creating a patch inventory? This issue was a problem due to a trusted certificate vendor changed hands so the new CERTS need to be added to the Windows trusted root on the local device so the machine will begin the process to even allow BCM to run the scan. Problem only occurs if older devices were not being patched and way behind as Microsoft dealt with this issue using a regular patch back a couple of years ago. If the device never applied the patch, then the trusted certs never got applied and now it becomes a problem. You can test by manually downloading the required certs from the document links or from here: (https://communities.bmc.com/servlet/JiveServlet/download/103453-11-31596714/InstallCertificates_v2.zip
Install the certs on a test device, and then reboot... check the logs and see if Patch Inventory now runs. Sorry if I totally misunderstood your issue but just trying to assist you...
I asking because yesterday between 12 PM and 2 PM the inventory stops working on all our agents about in my test and pros environment.
And now I just have made a completely new install in a lab and that has the same problem.
So I trying to see if there are other bcm customers with the same problem.
Thanks for the clarification... Can you check a devices HISTORY for both Patch and Software and see what changed last night? Go to Device > Inventory > Patch Management and then you will see the History tab on right pane... Review these to see what may have changed... If no new data there then run an AUDIT and check again in 15 minutes to see if new history is imported to the devices record.
I forgot to add, something obviously changed on your end and most likely suspect is your Anti-Virus solution... See if you can disable AV on local device and try to run patch inventory once again and see if it works as expected or if still "broken".
I can see nothing was changed
I have also right now made a new 12.9 beta 3 setup in my lab and I also have the problem here so I seems to be a global issue. I have now 3 setups with the same error on all masters and clients
I'm seeing the same issue across my entire environment. Machines on and off the domain, virtual and non machines with and without AV. I've verified the certificates are installed and I am still unable to make any new patch inventory scans or push any patches.
Edit: I've also contacted support and it looks like this issue started Mid-Monday as near as I can tell.
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This behavior with last patch KB update.
Workaround is to manually update it.
But this kind of issue must not occur, we have opened a critical case to our Patch KB provider in order to have this solved as soon as possible
The reason of this situation is that patch KB files were incorrectly singed due to a certificate issue.
You can workaround it by :
- performing a manual update of Patch KB
- deleting the contents of directory \data\PatchManagementPremium\workspace on your Patch Manager device only.
Once this is done patch update process can be executed with no error.
I have attached a rule that delete directory contents, please be sure to only assign it to your Patch Manager device.
RO-PAtch-error-5.xml 2.7 K
We are also seeing this issue in our environment.
BMC Client Management Version 12.8.0 Build 190124r
2019/07/19 08:29:36 PatchManagementPremium I  Running software update (remote)
2019/07/19 08:29:36 PatchManagementPremium I  An update is being executed. Postponing scan...
2019/07/19 08:29:44 PatchManagementPremium ERR  Failed to update Patch knowledge base. Check first if all certificates are correctly installed.
2019/07/19 08:30:06 PatchManagementPremium I  Start synchronization process.
2019/07/19 08:30:36 PatchManagementPremium I  Scanning using software update '188.8.131.5286'
2019/07/19 08:30:36 PatchManagementPremium ERR  Scan error (5)
2019/07/19 08:30:36 PatchManagementPremium ERR  Failed to scan machine. Check first if all certificates are correctly installed.
Did you apply the corrective action that Fabien posted in this thread above and did that resolve your issue?
Thanks Jacob Olesen for alerting this community to the issue you had.. It is sad it occurred but glad that we all are aware and now know how to correct!
P.S. Thanks to Fabien Carmagnolle for responding to this post and providing the fix...
Yes I found the solution with the KB yesterday with my service partner inlead.
I have just forgotten to post It here.