3 Replies Latest reply on Jul 26, 2019 8:20 PM by Betty Neumann

    Change Management Integration

    Anita Hatagale
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      Hi All,

       

      I have one doubt in change management integration, suppose I have schedule change request in ITSM with start and end date.

       

      I got change event in TSOM as change request is raised and change is scheduled in next 2 days. If in case change is delayed or postponed for next week then Change user will change status of request from scheduled state to initial or draft  state and he will change end & start date accordingly.

       

      In this scenario, whether TSOM will get new change event for this updated change request or whether it will update existing change event.

       

      Thanks in advance !

       

      Regards,

      Anita