2 Replies Latest reply on Jul 22, 2019 7:19 AM by Luther Younts

    Stop emails to to ONLY linked global tickets

    Luther Younts
      Share This:

      I have a rule set up to email the assignees on the creation (and assignment) of a ticket.

      I would like to have it where it will NOT send an email IF the ticket is linked to a global ticket. IE   -they will get an e-mail from the original global ticket, but not the 4-50 more linked to it.