4 Replies Latest reply on Jul 12, 2019 11:28 AM by Cris Coffey

    How to remove open Tech session in Track-IT?

    Mike Casto
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      I have a tech that cannot log into Track-IT.  When he tries, he gets the message: User <username> already logged into computer <computer name>.  Do you want to terminate the session?  He clcks the OK button to terminate.  The application then appears to start logging in but never completes.  It just hangs.  This user can go to another device and log in from there.  But after logging out, he then returned to his station and still cannot log in.  He gets the same message as stated above.  Please advise on how to clear this so he can log in from his station.  Thank you.