Thanks for the post Thomas, it sounds like quite a specialist setup at your customer.
Let me see what can be done here as I can see why this will be annoying if a user can never trigger the guide me, which is what disables the pop-up until the next release.
That's not as special as you think. In German authorities it is rather the standard, also in our country. We don't need the popup either.
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even worse, if you delete browser cache you get the welcome again (delete browser cache is a standard workaround for several midtier problems) . i assume the skip choice is stored in cookie... or? this is really no go. We have to have the option to disable this.