Can you check the footprints.log and see if there are any errors/exceptions reported when you saved the new settings?
Nothing showing in the Logs.
I tried changing the account used in one of the existing mappings and even though it accepted the new account and saved, when I went back into the mapping the account had reverted back to the old one.
Settings are not sticking. Weird.
Does the password have special characters in it? If possible, try changing it to something alphanumeric. Some places in FP tend to have problems in this area.
Which exact version of FP are you on? I'm not sure, but the older versions may have had a defect in this area (and possibly the newer ones).
Regardless, if you haven't already, you should contact your support provider.
Thanks for your help. We've reduced the password to letters and numbers and still no luck. We are on 11.6.9 and I've opened a case with BMC support. Just waiting for a reply.
I'll post the solution when they find it!