1 Reply Latest reply on Jul 2, 2019 4:26 PM by Cris Coffey

    Pulling Data from email body to assign location

    Chris Loyd
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      Does anyone know if you can use extract to pull data from the email body to assign a value to something like location?

       

      For example, email body contains

      Requesting Location: : Clinics

       

      I would like to assign clinics to the location in the new ticket that came in via email.

       

      Thanks