9 Replies Latest reply on Jul 11, 2019 4:55 AM by Abdul Moid Mohammed

    Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08

    Shivkrishna Vengal
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      Hi Team,

       

      I am looking for upgrade path to upgrade following versions to BMC latest version till 18.08

       

      Current version are as below

       

      ARS = 9.1.03

      CMDB = 9.1.03

      ITSM = 9.1.00

      SLM = 9.1.00

      SRM = 9.1.00

      MyIT Basic = 3.3.00 NOTE: Need to upgrade DWP Advance 18.08

      SmartIT = 1.5.01

       

      Earlier MyIT and SmartIT are together. But now MyIT and SmartIT are segregated so need to know if both this applications can be kept on same server under same tomcat or need to keep it separate on different servers?

        • 1. Re: Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08
          Marek Ceizel

          Hi Shivkrishna,

           

          I did similar upgrade from version 9.1.04 / SmartIT 2.0 /DWP and DWPC 18.02.

           

          Differencies I see :

          - DWP 3.3 must be upgraded to at least 3.3.02 Upgrading BMC Digital Workplace - Documentation for BMC Digital Workplace Advanced 18.08 - BMC Documentation

          - If you plan to install DWP Catalog then you install directly the chosen version.

          - I think you can make both applications (smartit/dwp) running on the same server even on the same tomcat but I would say that is the worst option (e.g. imagine the tomcat crash, then both apps are unavailable). If you plan to have them on the same server, use two tomcats. of course the best option is separate servers.

           

          1. Pre-Upgrade

          1.1 Order DB Schemas for SmartIT / DWP

          1.2 DWP Estimate required DB space for Mongo migration

          1.3 SMARTIT get number of event records to be migrated:

          1.4 Backup

          2. Upgrade steps

          2.1 Midtier/SmartReporting Upgrade

          2.1.1 Deploy User Midtier 18.08.001

          2.1.2 Upgrade Integration Midtier 18.08

          2.1.3 Upgrade SmartReporting 18.08

          2.1.4 Upgrade SmartReporting 18.08.001

          2.2 DWP Upgrade

          2.2.1 Upgrade DWP 18.05

          2.2.2 Upgrade DWP 18.05.001

          2.2.3 Upgrade DWP 18.11

          2.2.4 Install Tomcat - new DWP Server

          2.2.5 Install DWP 18.11 - new DWP Server

          2.2.6 Configure Tomcat - new DWP Server

          2.2.7 Upgrade DWP Check / JSS Install

          2.3 DWP Catalog Upgrade

          2.3.1 Apply the ITSM patch for DWPC Primary 18.11

          2.3.2 Upgrade DWP Catalog Primary 18.05

          2.3.3 Upgrade DWP Catalog Secondary 18.05

          2.3.4 Upgrade DWP Catalog Primary 18.11

          2.3.5 Upgrade DWP Catalog Secondary 18.11

          2.4 ARS/CMDB/AI Upgrade

          2.4.1 Upgrade ARS Admin 18.08 ZDT

          2.4.2 Upgrade CMDB Admin 18.08 ZDT

          2.4.3 Upgrade AtriumIntegrator Admin 18.08 ZDT

          2.4.4 Upgrade ARS Secondary 18.08 ZDT

          2.4.5 Upgrade CMDB Secondary 18.08 ZDT

          2.4.6 Upgrade AtriumIntegrator Secondary 18.08 ZDT

          2.4.7 Deploy ARS/CMDB/Midtier 18.08.001

          2.5 ITSM/SRM/SLM Upgrade

          2.5.1 Upgrade ITSM Admin 18.05

          2.5.2 Upgrade SRM Admin 18.05

          2.5.3 Upgrade SLM Admin 18.05

          2.5.4 Upgrade ITSM Secondary 18.05

          2.5.5 Upgrade SRM Secondary 18.05

          2.5.6 Upgrade SLM Secondary 18.05

          2.5.7 Deploy ITSM/SRM/SLM 18.08

          2.5.8 Deploy ITSM/SRM/SLM 18.08.001

          2.5.9 3-Way Reconciliation

          2.6 SmartIT Upgrade

          2.6.1 Migrating social data from MongoDB to the AR System database

          2.6.2 Upgrade SmartIT 18.08

          2.6.3 Deploy SmartIT 18.08.001

          2.6.4 Post-Upgrade SmartIT/JSS

           

          Wish you good luck

           

          regards

          Marek

          • 2. Re: Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08
            Abdul Moid Mohammed

            Hi Marek,

             

            Do we have any docs for this above upgrade.

            Earlier Upgrade till 9.1.04 usually has the process to Upgrade ARS Server>Atrium Core/Integrator>ITSM Suite>SRM>SLM and then Midtier.

            Once done with ITSM and application checks thoroughly then we were to go with other upgrades like RSSO,DWP.

             

            Would like to know the process in details if we are to Upgrade.(with OS as Windows and DB as Oracle)

            We are on 9.1.04.002(18.02)

            Desired Upgrade 18.05 or 19.02.

             

            Appreciate response/required details at your earliest availability.

             

            Thanks;--Abdul Moid

            • 3. Re: Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08
              Marek Ceizel

              Hi Abdul,

               

              This list is a summary of my study of every available documentation. You can find document for each application separately and everywhere is mentioned something else. So one has to go through and write down the dependencie etc.

               

              However with this order you have to success as I did

               

               

              regards

              Marek

              • 4. Re: Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08
                Carl Wilson

                Hi Abdul,

                The documentation is available on the BMC Wiki, including installing spreadsheets so you can populate your values as you go.

                 

                Cheers

                Carl

                • 5. Re: Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08
                  Carl Wilson

                  Hi,

                  to answer some of your questions:

                   

                  >>Earlier MyIT and SmartIT are together. But now MyIT and SmartIT are segregated so need to know if both this applications can be kept on same server under same tomcat or need to keep it separate on different servers?

                   

                  The division between SmartIT and DWP was done in the 18.05 version, therefore you need to this version to remove the Mongo dependency before upgrading to a later version (Marek has listed this step).

                  As also listed by Marek, you can upgrade AR/CMDB to a later version without going via 18.05.

                   

                  You can use the same Tomcat instance for both applications, however this is not recommended as troubleshooting and upgrades (each application has a separate development lifecycle now) will affect both applications as they are now separate applications - and there are known issue with files having to be replaced, etc. after an upgrade where both applications are in the same Tomcat instance.

                  You can run 2 Tomcats on the same server, as long as you observe port conflicts in the 2 Tomcats and the required memory allocations.  However with this setup you cannot run the default 80/443 ports for both applications (without some proxy or other frontend redirect).

                   

                  The recommendation is to run 2 servers, one for each application.  This is due to the following:

                   

                  • Each application is housed in its own dedicated Tomcat instance, and standard ports can be assigned instead of the defaults e.g. 80/443 as opposed to 9000/900
                  • Each application has its own memory requirements, and can be scaled independently of each other

                   

                  Cheers

                  Carl

                  • 6. Re: Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08
                    Shivkrishna Vengal

                    Thank you for detailed steps. I guess we can upgrade DWP 18.02 and Smartit 2.0 as per BMC documents directly form myit 3.3 and SmartIT 1.5.01

                    Below is link

                    https://docs.bmc.com/docs/digitalworkplaceadvanced/1802/upgrading-bmc-digital-workplace-and-smart-it-788652121.html

                     

                    Also I want to know how to segregate DWP and SmartIT ? at what stage I need to segregate? Currently I have this on same server under same tomcat.

                     

                    My understanding is after taking necessary backup we will go as below. We are using staged upgrade and for production we have 2 servers for each application.

                    Upgrade DWP v18.02 with SmartIT v2.0 ( Initially on primary then secondary server)

                    Upgrade DWP v18.05 ( Initially on primary then secondary server)

                    Upgrade ARS 9.1.03 to 18.05 ( Initially on primary then secondary server)

                    Upgrade CMDB 9.1.03 to 18.05 ( Initially on primary then secondary server)

                    Upgrade SmartReporting 9.1.03 to 18.05 ( Initially on primary then secondary server)

                    Upgrade Midtier 9.1.03 to 18.05 ( Initially on primary then secondary server)

                    Upgrade ITSM 9.1.00 to 18.05 ( Initially on primary then secondary server)

                    Upgrade SRM 9.1.00 to 18.05 ( Initially on primary then secondary server)

                    Upgrade SLA 9.1.00 to 18.05 ( Initially on primary then secondary server)

                    Upgrade SmartIT 2.0 to 18.05 ( Initially on primary then secondary server)

                     

                    So if we see the steps we have DWP and SmartIT on same server . At which steps I need to segregate this ?

                     

                    Do I need to get new servers and replicate SmartIT DB and do Accelerated way upgrade ? Does BMC supports this upgrade?

                    • 7. Re: Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08
                      Abdul Moid Mohammed

                      Hi Shiv/Carl,

                       

                      I think we are missing something on the sequence of Upgrade.

                      Till 9.1.04 we followed the path (ARS>Atrium CMDB>ITSM>SRM>SLM  followed by Mid Tier and then DWP and RSSO)

                      But post 9.1.04 there seems to be changes in the order we need to follow.

                      DWP we are good with upgrading first followed by Mid Tier and then

                      ITSM > SRM>SLM and then ARS>CMDB .

                       

                      We dont see any of the document either on docs.bmc.com or communities which can give us clarity on this .

                       

                      Appreciate if someone can guide us on the direction to move further with this Uprgade 19.02

                       

                      We will be Upgrading our Environments from 9.1.04.002 to 19.02

                       

                      Thanks;--Abdul Moid

                      • 8. Re: Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08
                        Shivkrishna Vengal

                        Dear Abdul,

                         

                        If DWP is less than 3.3 then you will need to get upgrade till 3.3 or 3.3.02 and then upgrade to 18.02

                         

                        before going to DWP 18.05 you will need to get ARS=>CMDB=>ITSM=>SRM=>SLM to 18.05

                        Upgrade DWP to 18.05

                        Upgrade SmartIT to 18.05

                        Upgrade ARS=>CMDB=>ITSM=>SRM=>SLM to 18.08 or latest versions

                        Upgrade DWP to latest version 18.08 or latest version

                        Upgrade SmartIT to 18.05

                         

                        About Upgrade documentation you can refer to individual Application Documents and then Upgrade section you will find more details about upgrade.

                        • 9. Re: Upgrade Path to Upgrade BMC Remedy Complete Suit, DWP, Smartit from 9.1,3.3,1.5.01 to 18.08
                          Abdul Moid Mohammed

                          Thanks Shiv for the Details.

                           

                          As we are on DWP 18.02 we should be good to proceed on our Upgrade as usual.

                           

                          Will keep you all informed how this upgrade goes either on 18.08 or 19.02.

                           

                          Is it fine if we upgrade to 19.02.00.01 as its the latest patch i see on EPD.

                           

                          Thanks;--Abdul Moid