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Hopefully you are aware that Tomcat 8.5 and Open JDK are required for version 20.19.01? But, you don't need to upgrade in steps.
I suspect there is a mismatch between your Program Files\BMC Software\FootPrints\version.xml file and the deployment_update table. If you open that file and look down toward the bottom of it you should see what I'm referring to.
I wouldn't advise editing anything without opening a ticket with your support provider.
I am aware of Tomcat 8.5 and Open JDK. We got that installed prior to running the FP upgrade.
The xml file shows v. 12.1.09. So they match...
Any other thoughts?
I don't know who Josh is but I suggest contacting your support provider at this point.
My apologies...meant to type John.
I reached out to their support. I will report back with their findings.
A few things to keep in mind. Although we use version numbers, the installers use the build numbers in order to determine what version you are on.
So your database is on build 44.5. What build is your xml file on? If you're not sure, feel free to post the whole thing. Also, for your deployment_update table, I assume that is the max 'to_ver' row right?