3 Replies Latest reply on Jul 2, 2019 4:46 AM by Jani Myllymäki

    Smart-IT - Update Assignment - Why the Names are doubled?

    Zi Sang
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      Hi,

       

      in Smart-IT Helix, for a ticket, for example Incident, WO, etc.

      One of my colleague want to update the Assignee, but he always see the name of assingees in this support group doubled.

       

      I tried by me, but by me is every thing ok, i am in another support group, for me the use will not be shown doubled.

       

      In Remedy, those Users are not double created.

       

      Do you know what is wrong? Thank you!

       

      Regards,

      Zi

       

      double user shown.PNG