I have made a segregation in trackit 20.19.02 so that the groups do not see the entries between them.
I have another rule that works correctly that makes the assignment to the corresponding group.
The problem arises when I create a self-service ticket when the ticket is associated by a rule to the corresponding group.
I can no longer see the entries I have opened because they are associated.
To the group that is segregated.
Is there any way to see the ticket from the self-service, even if it does not belong to the group?
Thanks a lot
This has been logged as an improvement for the future releases of Track-It! 2019. You can open a support case and ask them to attach it to DRZOZ-17587