1 Reply Latest reply on Jun 26, 2019 2:27 PM by Brian Da Silva

    segregation in trackit 20.19.02

    Sonia Pintado
      Share This:



      I have made a segregation in trackit 20.19.02 so that the groups do not see the entries between them.



      I have another rule that works correctly that makes the assignment to the corresponding group.



      The problem arises when I create a self-service ticket when the ticket is associated by a rule to the corresponding group.



      I can no longer see the entries I have opened because they are associated.

      To the group that is segregated.



      Is there any way to see the ticket from the self-service, even if it does not belong to the group?


      Thanks a lot