1 Reply Latest reply on Jun 26, 2019 2:27 PM by Brian Da Silva

    segregation in trackit 20.19.02

    Sonia Pintado
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      Hello

       

      I have made a segregation in trackit 20.19.02 so that the groups do not see the entries between them.

       

       

      I have another rule that works correctly that makes the assignment to the corresponding group.

       

       

      The problem arises when I create a self-service ticket when the ticket is associated by a rule to the corresponding group.

       

       

      I can no longer see the entries I have opened because they are associated.

      To the group that is segregated.

       

       

      Is there any way to see the ticket from the self-service, even if it does not belong to the group?

       

      Thanks a lot

       

      Sonia