1 Reply Latest reply on Jun 28, 2019 7:06 AM by Marie Johnson

    Asset Creation FROM SMART IT

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      As per my knowledge if I create any asset/CI from Smart IT it creates in BMC .Asset dataset and if Sandbox is enabled in Asset Management Settings  then it will create the same Asset in Sandbox dataset also.

      Can we create an Asset or CI from Smart IT in a staging dataset like BMC.ITSM.CI dataset or in a custom dataset?

        • 1. Re: Asset Creation FROM SMART IT
          Marie Johnson

          So the Best Practice is that manual entry be done through the sandbox and the reconciliation for the sandbox has presidencies set for manual versus discovered.


          i don’t understand the value and benefits from straying away from best practices based on the client tool someone is using, and is would be extremely difficult to asses that as the trigger for a dataset automatically.