1 Reply Latest reply on Jun 26, 2019 12:41 AM by Supriya Ashtekar

    WorkFlow rule question - Create email alert for creation of Problem record

    Kelvin Santana
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      What work flow rule could I create that would send out email alert after the creation of new problem record, the one we have for incidents is


      Evaluation Criteria - Evaluate the rule when a record is created


      Rule Criteria - (BMCServiceDesk__state__c = True) && (ISBLANK( BMCServiceDesk__FKRequestDetail__c) && ISBLANK( BMCServiceDesk__FKRequestDefinition__c ))