8 Replies Latest reply on Jul 25, 2020 11:44 PM by Harshal Pandule

Info(BrowserEngine: 83 - Browser engine terminated)

Swarna M Jun 24, 2019 7:48 AM

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We are using Truesight 11.3.02 version & agents also same version.. For browser_based(ajax) scripts we are using process based agents. However, we are getting the execution error

for one of the script when execution from a location(agent). If anyone has idea about this error, please share details. It would be helpful

//Swarna

1. Re: Info(BrowserEngine: 83 - Browser engine terminated)

Roland Pocek Jul 8, 2019 4:00 AM (in response to Swarna M)

hi Swarna M

I would suggest opening a ticket with BMC, they will be in contact with micorfocus, if you get any advice on this please update the thread here

cheers
rop
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2. Re: Info(BrowserEngine: 83 - Browser engine terminated)

Daniel Ciorciari Jul 10, 2019 7:59 AM (in response to Swarna M)

I had the same error. I restarted the "run-as-process" TEA agent and the problem resolved.
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3. Re: Info(BrowserEngine: 83 - Browser engine terminated)

Swarna M Sep 3, 2019 8:21 AM (in response to Swarna M)

We already have process-based agent and restarting the agent or restarting agent-server didnt help us. Hence we opened a support case with BMC Support.

Support provided a patch (created by Microfocus) for Silk Performer. The patch is not yet official, but Microfocus is working on it. Also, the pre-requisite for this patch is SP Hotfix 4, which is also provided by BMC Support. So, the best thing to do if anybody is getting this error would be to contact support.

However, heard this will be covered in SP Hotfix 5. Means, if SP Hotfix 5 is released by the time you notice this error in your envnironment, the solution could be installing SP HF5 at that time

//Swarna M
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4. Re: Info(BrowserEngine: 83 - Browser engine terminated)

Roland Pocek Sep 3, 2019 10:20 AM (in response to Swarna M)

thanks for letting us all know
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5. Re: Info(BrowserEngine: 83 - Browser engine terminated)

Swarna M Dec 20, 2019 6:57 AM (in response to Swarna M)

Update:

Link to HF5:
https://docs.bmc.com/docs/display/tsavm113/Technical+bulletin+for+Silk+Performer+19.5+Hotfix+5+release
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6. Re: Info(BrowserEngine: 83 - Browser engine terminated)

Harshal Pandule Jul 20, 2020 12:42 AM (in response to Swarna M)

Restarting the agent helped me too... But I'm trying to figure out how this issue occurred. It is not for all applications just a few. Also I have installed silk performer version 20.0, so I'm guessing this fix is already included.

I'll watch the behavior for a few more days and then open a ticket in case the issue re-occurs.
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7. Re: Info(BrowserEngine: 83 - Browser engine terminated)

Roland Pocek Jul 23, 2020 1:43 PM (in response to Harshal Pandule)

hi,

we are also seeing this on silk performer 20 and still an agent restart fixes it.
have a ticket with support, answer until now is that there is no patch for v20 but happens because of corrupted silk performer installtion and support said reinstalling fixes this, dint have anymore info right now,

cheers rop
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8. Re: Info(BrowserEngine: 83 - Browser engine terminated)

Harshal Pandule Jul 25, 2020 11:44 PM (in response to Roland Pocek)

Hey Roland,

Thank you for your response on this.

Did you try the re-install ? if you did, was there any change after the re-installation. I have seen this issue twice only in the last 1 month and in both the cases restart of the agent worked.

The Silk Performer was upgraded from 18.5 to 20.0. I will try re-installation to see if that helps.

Thanks
Harshal
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