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1. Re: Combining WO & Incident In Report With Status Filters
Shreyas Swamy Jun 23, 2019 10:36 PM (in response to Tamara Cocks)Try creating a view using this below form, which has a union-ized view of all Ticket Types and could help you in your use case
SHR:UnionSmartIT_TicketConsole
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2. Re: Combining WO & Incident In Report With Status Filters
Tamara Cocks Jun 24, 2019 10:41 AM (in response to Shreyas Swamy)Hi Shreyas,
Unfortunately I do not have that view available to me. There are several other SHR forms which I'll take a look at, but not that particular one.
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3. Re: Combining WO & Incident In Report With Status Filters
Tamara Cocks Jun 24, 2019 10:46 AM (in response to Shreyas Swamy)I think I found it - it starts with SMT in our system. Many many thanks - I am going to play with this and see if it will do what I need, but it looks promising!