2 Replies Latest reply on Dec 11, 2019 2:09 AM by Jeffrey Novak

    How to change client management type from 'other'

    Ken Fairbanks
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      Moving from 11.4 to 2019.  Rediscovering assets on network.  Some of our printers are secured enough that TrackIT can't identify as printer and get assigned to 'Other' in the client management type field.  The field is read only in TrackIT.  I did attempt to change the type field in BCM and then I performed an asset sync but the field never seems to change.  Also, is there a way to default the TrackIT asset type field to initially be set to the client management type?