3 Replies Latest reply on Jun 19, 2019 5:49 AM by Alexander Gloor

    Different users get different data out of a report in Remedy Smart Reporting (19.02)

    Alexander Gloor
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      Hi

      How can i manage, that all users get the same data out of reports?
      Example: i built a report that shows all the incidents of a support group they are linked to.
      The problem: depending on the user that is opening the report, data is different.
      Wheni i open it (as an ars admin) i see all the data...
      When a "normal" user opens the report he gets different data output...

      When someone like the CEO wants to open the report he gets no data! Really bad because the
      report is built for him ;-)

       

       

      Is there a possibility to show the same data out of a report to every user?

      thx for helping...