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    Atrium Core installation error

    Edison Pioneer
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      Hi everyone,

       

      I am trying to install test ITSM environment.

       

      My architecture is like this

       

      1) MS SQL 2012 database is installed on my laptop. (MyLaptop = MS SQL 2012)

       

      2) I have installed ARS 18.08 on another server (ServerX) which is connected in out network.  (ServerX = ARS)

       

      3) Would like to install MyIT an a third server but that's for another day.

       

      All the while I am operating from my laptop, having established an RDP connection between my laptop and ServerX.

       

      When I try installing Atrium Core, I get the following errors -

       

      1)

       

      (Jun 12 2019 06:34:06.735 AM -0700),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

        THROWABLE EVENT {Description=[Failed to execute Rule Engine 2],Detail=[[RIKCOMMAND] LOAD_APPLICATION -c true -f C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml -G 14400 -k 0 -l C:\Program Files\BMC Software\AtriumCore -L true -n BMCAtriumCMDB -N 7200 -t 0 -u Action Request Installer Account -x M0982 -X 21600

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\BMC%Atrium_CMDB.def]},

        Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure during execution of RIK command

        com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)

        com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

        com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

        com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

        com.bmc.install.product.atriumfoundation.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:379)

        com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.execute(CMDBRuleEngineInstallerExecutorTask.java:150)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Thread.java:745)],

        Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure during execution of RIK command

        com.bmc.smbu.install.common.rule.engine.rik.RikCommand.execute(RikCommand.java:463)

        com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124)

        com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

        com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

        com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

        com.bmc.install.product.atriumfoundation.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:379)

        com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.execute(CMDBRuleEngineInstallerExecutorTask.java:150)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Thread.java:745)]

      (Jun 12 2019 06:34:06.751 AM -0700),SEVERE,com.bmc.install.task.InstallationStateHelper,

        LOG EVENT {Description=[BMC Atrium CMDB failed: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure during execution of RIK command],Detail=[featureCMDB]}

       

        2) 

       

        (Jun 12 2019 06:34:06.520 AM -0700),INFO,com.bmc.smbu.install.common.rule.engine.Installer,

        LOG EVENT {Description=[Error occurred while executing stage group [name=ObjectStore,filters=[],stages=[[level=en,commands=[[arguments=[subCommand=loadapp,logDir=C:\Program Files\BMC Software\AtriumCore,logName=BMCAtriumCMDB,file=C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml,guid=null,mode=,componentMask=0,propertyName=null,propertyStatus=null,serverInfoParameter=null,serverInfoValue=null,isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=true,isNoOutputToConsoleOptionUsed=false,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=STANDARD,note=CMDB_OS_LOADAPP], [arguments=[subCommand=loadapp,logDir=C:\Program Files\BMC Software\AtriumCore,logName=BMCAtriumCMDB,file=C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_auilibs.xml,guid=null,mode=null,componentMask=0,propertyName=null,propertyStatus=null,serverInfoParameter=null,serverInfoValue=null,isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=true,isNoOutputToConsoleOptionUsed=false,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=STANDARD,note=UI DV Module Import], [className=com.bmc.install.product.atriumfoundation.cmdb.CmdbApiDvModuleImport,arguments=[file, C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_midtiercmdbapi.xml, log_dir, C:\Program Files\BMC Software\AtriumCore, log_name, BMCAtriumCMDB, no_new_log]]]]]]],Detail=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure during execution of RIK command]}

       

       

       

      I am attaching Atrium Core installation logs,adf_objectstore_1.xml file and a couple of other logs.

       

      Would anyone please help me in understanding why installation is failing?

       

      Thanks in advance for any help you could extend.

       

      Memento Mori

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