6 Replies Latest reply on Jun 13, 2019 10:35 PM by Pavan Agrawal

    Approval notifications and email messages form

    Pavan Agrawal
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      Hello Experts,

       

      I am facing an issue where for few change requests,  the requester/approver is not getting the approval notification.  Neither the approver is getting emailfor approving the request nor the requester is getting email that the change is approved.

      However,  in the NTE:Notifier form I can see the entries that the notification got triggered but the entries for the same were not present in ar system email messages form.

      Also, ar system email error messages form is blank.

      There is no cleanup activities performed on these form as we do not remove entries from ar system email messages form.

      This happened only for few CRQs,  also there were no relevent entries found in error logs.

       

      Please suggest how to proceed further