11 Replies Latest reply on Oct 7, 2019 2:51 AM by Steve Mundy

    server.xml (Access is denied) on TSPS

    Reto Streit
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      Hello

       

      It seems that since the update from TSPS TS11.0 to TS11.3.02 the server.xml file has lost permissions. TSPS is running on Windows.

       

      I can see following error in tssh.log

      ERROR 06/05 13:38:13.384 [main] c.b.t.a.u.FileManagerUtil BMC_TS-CA000020E Unable to read HTTP port info from file [D:\Program Files\BMC Software\TrueSightPServer\truesightpserver\modules\tomcat\conf\server.xml] Exception while reading Tomcat's configuration file.

      java.io.FileNotFoundException: D:\Program Files\BMC Software\TrueSightPServer\truesightpserver\modules\tomcat\conf\server.xml (Access is denied)

       

      and if I try to open this file manually I also get "Access is denied" message.

       

      Is this a known issue? And are there more files with no access Rights?

       

      Thanks for your help, Reto