I'm using TrueSight Orchestration v8.1.00.001 and I want to retrieve the incident ID (itsm_incident_id field) of an event in TrueSight Operation Manager (v10.7.00.003).
Adapter bmc-adapter-truesight-operations-manager-actor 20.18.01.00
Module AO-AD-BMC_ProactiveNet_Performance_Management 20.18.01.00
My workflow is very simple: I know the evendID (mc_ueid) and i want to retrieve the from this event the inicident related to the event (itsm_incident_id).
I'm using the the process ootb of the module AO-AD-BMC_ProactiveNet_Performance_Management RetrieveEventByID.
When I check the adapter response i can't retrieve the field itsm_indcident_id.
This is the adapter response:
<query-executed>select [mc_tool_address, mc_account, mc_propagations, mc_owner, mc_event_category, mc_date_modification, msg, mc_action_count, mc_incident_time, mc_tool, mc_tool_class, mc_host_class, mc_relation_source, mc_smc_type, duration, mc_ueid, date_reception, mc_notes, mc_parameter_threshold, status, mc_tool_time, adapter_host, mc_priority, mc_local_reception_time, mc_host_address, mc_service, mc_host, severity, mc_smc_id, mc_smc_alias, mc_arrival_time, mc_parameter, CLASS, mc_object, mc_tool_rule, mc_object_class, mc_location] from CORE_EVENT where [$THIS.mc_ueid equals 'MYID'] END</query-executed>
Is there a way to change the <query-executed> to retrieve other field about the event in addition to the these fields in the adapter response?
Someone has a different idea to retrieve the incidentID from the eventID?
I would prefer not use a mquery on truesight server.
Thanks in advance to anyone who can help me.