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    Duplicate approvers on change requests

    Tshepoeng Mogwera
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      Hi there,

       

      Whenever we log a change request ticket the system generates duplicate approvers for every change request logged.  I've checked filter logging and I can't find any filters that's duplicating the approvers, I've also verified  that we don't have duplicate Approval Processes.  In the SQL log however I can find an entry running twice as a result creating the duplicate approvers.  Below is the SQL statement that generates these duplicate approvers.  Anyone knows what triggers these SQL statements? Or can somebody perhaps point me in the right direction?

       

      INSERT INTO T230(C8,C13203,C13207,C7,C13333,C14501,C14506,C14201,C14511,C14512,C112,C13208,C179,C14101,C14100,C13501,C14509,C60989,C2,C13215,C13216,C14504,C14526,C13005,C5,C3,C6,C1) VALUES('000000000383213'

       

      INSERT INTO T230(C8,C13203,C13207,C7,C13333,C14501,C14506,C14201,C14511,C14512,C112,C13208,C179,C14101,C14100,C13501,C14509,C60989,C2,C13215,C13216,C14504,C14526,C13005,C5,C3,C6,C1) VALUES('000000000383214'

       

      We are running Approval server 9.1.04 with ITSM 8.1

       

      Thanks

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