3 Replies Latest reply on May 28, 2019 2:35 PM by Cris Coffey

    Can I kick off a business rule based off of a date field in the ticket?

    Linda Kirkpatrick
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      Hi there,

      I have a customer with the business case as follows:

       

      Termination occurs, and ticket is left in a "Pending 60 day removal" status.  60 days after that they would like the ticket either reopened, or an assignment generated to have the technician remove the terminated user from Active Directory.

       

      is this even possible?  I see that i can set business rules to run on a schedule, so i was thinking that i could somehow copy the current date and time + 60 days to a custom date field, but i am not sure how i could trigger the rule to kick off based on that.  Do i even need to copy a date field? 

       

      how would anyone here solve this requirement?

       

      thanks!