3 Replies Latest reply on Jun 10, 2019 12:22 PM by Kunal Panigrahi

    TSVM DB installation ERROR

    Pankaj Birje
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      Hello Team,

       

      I am facing below issue while selecting deployment type for DB installation for truesight vulnerability manager.

       

      Its a customer PoV that customer given one server to install all components with 32 GB RAM.

       

      Below is issue when we reach to step Enter password for postgresDB "postgres":

       

      after entering password it gives below error:

       

      esh_installation

          truesight_sm.execute()

        File "/tmp/tsvm/truesight-sm/truesight-sm.py", line 169, in execute

          installAndStart();

        File "/tmp/tsvm/truesight-sm/truesight-sm.py", line 155, in installAndStart

          installer.install_components(Args)

        File "modules/Installer.py", line 233, in install_components

          inputUserData = CommonUtils.fetch_input_from_user(file, install_dir)

        File "utils/CommonUtils.py", line 162, in fetch_input_from_user

          user_inputs = deployment_ext.custom_read_user_input(input_file_template, uuid)

        File "/opt/bmc/truesight/.tmp/database/config/deployment_ext.py", line 472, in custom_read_user_input

        File "utils/TextUtils.py", line 73, in encrypt_text

          cwd=utils_path)

        File "/usr/lib64/python2.7/subprocess.py", line 711, in __init__

          errread, errwrite)

        File "/usr/lib64/python2.7/subprocess.py", line 1327, in _execute_child

          raise child_exception

      OSError: [Errno 13] Permission denied

      [root@CHC truesight-sm]#

       

       

      All permissions are given to all folder not getting why this error comes again.

       

      chmod 777 permisions given to all downloaded setup files and extracted folder truesiht-vm

       

      Also same permissions given to /opt/bmc/truesight folder

       

      installing using user system root

       

      please suggest what needs to be done.

       

      Regards,

      Pankaj