3 Replies Latest reply on Jun 10, 2019 12:22 PM by Kunal Panigrahi

    TSVM DB installation ERROR

    Pankaj Birje
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      Hello Team,


      I am facing below issue while selecting deployment type for DB installation for truesight vulnerability manager.


      Its a customer PoV that customer given one server to install all components with 32 GB RAM.


      Below is issue when we reach to step Enter password for postgresDB "postgres":


      after entering password it gives below error:




        File "/tmp/tsvm/truesight-sm/truesight-sm.py", line 169, in execute


        File "/tmp/tsvm/truesight-sm/truesight-sm.py", line 155, in installAndStart


        File "modules/Installer.py", line 233, in install_components

          inputUserData = CommonUtils.fetch_input_from_user(file, install_dir)

        File "utils/CommonUtils.py", line 162, in fetch_input_from_user

          user_inputs = deployment_ext.custom_read_user_input(input_file_template, uuid)

        File "/opt/bmc/truesight/.tmp/database/config/deployment_ext.py", line 472, in custom_read_user_input

        File "utils/TextUtils.py", line 73, in encrypt_text


        File "/usr/lib64/python2.7/subprocess.py", line 711, in __init__

          errread, errwrite)

        File "/usr/lib64/python2.7/subprocess.py", line 1327, in _execute_child

          raise child_exception

      OSError: [Errno 13] Permission denied

      [root@CHC truesight-sm]#



      All permissions are given to all folder not getting why this error comes again.


      chmod 777 permisions given to all downloaded setup files and extracted folder truesiht-vm


      Also same permissions given to /opt/bmc/truesight folder


      installing using user system root


      please suggest what needs to be done.