2 Replies Latest reply on May 26, 2019 10:43 PM by Chao Liu

    portal 2.11.00 agentless for MSSQL server 2008

    Chao Liu
    Chao Liu May 24, 2019 8:17 AM
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      Hi

       

      when we monitor sqlserver 2008 by agentless in portal. it failed with following errors.we found the following KA,but the monitored machine is not in AD domain.

       

      KnowledgeArticle - BMC 

       

      BMC-PM2000007E: Unable to access drive on host=172.2.2.56,port=1433,instance=DEFAULT. Disk drive is E. Caused by: jcifs.smb.SmbAuthException: Access is denied..:com_bmc_DRPM2 BMC-1DU000466E - WMI Collector failed to execute query: Connection:[\\172.2.2.56\root\cimv2, User:172.2.2.56\patrol, auth:],Query:select State from win32_service where Name = 'SQLSERVERAGENT'. ERROR = WBEM_E_ACCESS_DENIED - Access denied
      . Please refer online help:patsdk-wmi