3 Replies Latest reply on May 16, 2019 10:18 AM by Rick Sheets

    Out of Office and Auto Reply not generating tickets

    Rick Sheets
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      Hello,

       

      I've seen this option before but i can't seem to locate it in Lightning. When a user emails a our support with "Out of Office" in it, the email is not generating a ticket. Where is the setting in lightning to turn this feature off?

       

      Thanks!

      -Rick