7 Replies Latest reply on May 14, 2019 8:08 AM by AnneMarie Goyvaerts

    How to Clear or Recall Approval Request for Cancelled Tickets

    Michael Vincent Condez
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      Hi, i have a concern wherein a cancelled ticket (requests) remains to be in the approval list of a manager, then once that manager approves the same cancelled ticket, goes back to Assigned Status.

       

      what would be the best approach with this.

       

      i tried initially creating a Process Builder Flow but unfortunately, it didn't work. please see belowScreen Shot 2019-05-10 at 4.26.25 PM.pngScreen Shot 2019-05-10 at 4.26.14 PM.png

      thanks in advance.