4 Replies Latest reply on May 17, 2019 3:31 AM by Rajeev Panda

    Operation category not reflecting in CM.

    Rajeev Panda
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      Hi,

       

      Recently we have migrated the Ops cats to a new environment using UDM and the data was migrated successfully.

      But we noticed that the Ops cats are not visible in Change Management, although its visible in IM/PM. (Company : -Global-)

      The option of Change Management in service support module is selected. I tried Unchecking and checking it back multiple times. but it didn't work.

      But if i create a entry manually, it reflects in CM.

      ITSM Ver- 9.1.04

       

      Anyone faced this issue before ?

       

      -Rajeev