I guess the menu should be CFG:CTL:S1-IC-Q on change op tier 1. the qual is as below
('Status-CAT' = "Enabled") AND ('Status-CTA' = "Enabled") AND (('Company' = $1000000001$) OR ('Company' = "- Global -")) AND ('Change Management Selection' = "Yes") AND ('Infra Change Selection' = "Yes")
I believe this qual is failing - ('Infra Change Selection' = "Yes")
Get report on both (working-non working records) and check if this is checked.
I checked the said menu and it's qualification. All are in place.
The value in the manually created record and migrated records for the field "Infra Change Selection" = 0 .
Yet, only the manually create record shows up in CM.
Did you check the module relationship in this form :- CFG:GenericCompanyModuleLookUp
While filing the UDM spreadsheet for Ops Cat, In CFG:LoadServiceCatalog tab of the sheet, there is a column "Map To Global". I didn't fill it as "Yes", i kept it blank earlier.
After modifying the sheet and running the job again, the issue was fixed.