2 Replies Latest reply on Apr 29, 2019 9:04 AM by Sonia Pintado

    Creare business rules

    Sonia Pintado
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      I need to create a business rule that does the following:



      I have version 20.19

      When you put a category that is within the computer, the ticket is assigned to the computer group.

      in trackit 11.4 I have a specific technician called "unassigned technician" but in version 20.19 I would like to do it with a group.



      I have created a rule but it does not work for me.



      can you help me?



      thank you.


      Sonia Pintado