4 Replies Latest reply on May 9, 2019 2:39 PM by Joshua Lenning

    Order Statuses based on requirements

    Michael Hedrick
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      Hello All,

      We have recently implemented BMC Helix Remedyforce and we are trying to sort the Statuses

      Statuses.JPG

      I see that the Statuses can be grouped but I am trying to sort them based on our Ticket Life cycle.

      If anyone is aware of a way to do this please let me know.

       

      Cheers,

      M