14 Replies Latest reply on Apr 26, 2019 7:12 AM by Suraj Nair

    HP agent 12.03 deployment through BSA 8.9 (Custom Software)

    Suraj Nair
      Share This:

      Hi everyone,

       

      i am trying to deploy HP agent on all Linux and Windows server through BSA using Custom software feature.

       

      While doing performing this job i am getting below error and when i try to install the agent manually on the server it is get successfully done.

       

       

      Error04/22/2019 13:15:35APPLY failed for server x. Exit code = -4001
      Error04/22/2019 13:15:35Apply failed: id = 1 (Time in agent's deploy log:: 04/22/2019 13:15:28)1Windows_X64 -HP
      Error04/22/2019 13:15:35Command returned non-zero exit code: 1 (Time in agent's deploy log:: 04/22/2019 13:15:28)1Windows_X64 -HP
      Info04/22/2019 13:15:35The job 'windows x64 customer software->windows x64 customer software' has failed on server x
      Info04/22/2019 13:15:35Bldeploy done - nRet = 6 (Apply failed; auto-rollback successful) exitCode = -4001 (Deployment failed)
      (Time in agent's deploy log:: 04/22/2019 13:15:29)
      Info04/22/2019 13:15:35Undo succeeded
      (Time in agent's deploy log:: 04/22/2019 13:15:28)
      Info04/22/2019 13:15:35Processing asset BLPACKAGE (Time in agent's deploy log:: 04/22/2019 13:15:28)
      Info04/22/2019 13:15:35Starting undo
      (Time in agent's deploy log:: 04/22/2019 13:15:28)
      Info04/22/2019 13:15:35Item 'Windows_X64 -HP' returned exit code 1 (Time in agent's deploy log:: 04/22/2019 13:15:28)1Windows_X64 -HP
      Info04/22/2019 13:15:35Executing command: "oasetup.sh –install –management_server tmdchpomw.tdcinfra.com –certifcate_server tmdchpomw.tdcinfra.com -minprecheck" (Time in agent's deploy log:: 04/22/2019 13:15:28)1Windows_X64 -HP
      Info04/22/2019 13:15:35Processing asset CUSTOMSOFTWARE (Time in agent's deploy log:: 04/22/2019 13:15:28)1Windows_X64 -HP
      Info04/22/2019 13:15:35Processing asset BLPACKAGE (Time in agent's deploy log:: 04/22/2019 13:15:28)
      Info04/22/2019 13:15:35Starting apply
      (Time in agent's deploy log:: 04/22/2019 13:15:28)
      Info04/22/2019 13:15:35Bldeploy "windows x64 customer software-135201.2-0.996660800641217" UUID(bc8df1b8f4fb31f18dfa28bcdd93377a) started using file C:\temp\stage\b371f53746463720b9956cbe119f2324\bldeploy.xml with rollback directory C:\Program Files\BMC Software\BladeLogic\RSCD\\Transactions\bc8df1b8f4fb31f18dfa28bcdd93377a
      (Time in agent's deploy log:: 04/22/2019 13:15:28)
      Info04/22/2019 13:15:35Maintenance / Exclusion Window Timeout not configured
      (Time in agent's deploy log:: 04/22/2019 13:15:27)
      Info04/22/2019 13:15:35Deployment job not in single-job mode. Reboot is not allowed. Any reboot requests by certain file operations will be ignored.
      (Time in agent's deploy log:: 04/22/2019 13:15:24)
      Info04/22/2019 13:15:30Package "windows x64 customer software-135201.2-0.996660800641217" UUID(bc8df1b8f4fb31f18dfa28bcdd93377a) completed. exitCode = -4001 (Apply failed; auto-rollback successful)
      Info04/22/2019 13:15:28Package "windows x64 customer software-135201.2-0.996660800641217" UUID(bc8df1b8f4fb31f18dfa28bcdd93377a) auto-rollback on failure started
      Info04/22/2019 13:15:28Package "windows x64 customer software-135201.2-0.996660800641217" UUID(bc8df1b8f4fb31f18dfa28bcdd93377a) processing instructions
      Info04/22/2019 13:15:28Package "windows x64 customer software-135201.2-0.996660800641217" UUID(bc8df1b8f4fb31f18dfa28bcdd93377a) initialized, entering wait queue for processing
      Info04/22/2019 13:15:25Package "windows x64 customer software-135201.2-0.996660800641217" UUID(bc8df1b8f4fb31f18dfa28bcdd93377a) started
      Info04/22/2019 13:15:16Started running the deploy step job 'windows x64 customer software->windows x64 customer software' on application server 'tdcbbsa01'(6) against target server '128.9.52.49'
      Info04/22/2019 13:15:16Maintenance Window disabled on server
      Info04/22/2019 13:15:16Exclusion window not defined for server x
      Info04/22/2019 13:15:16Deploy Apply Job (Pre-Execute):windows x64 customer software; Server:x Package:windows x64 customer software-135201.2-0.996660800641217; PkgID:"5bb76015-521d-4bbb-80ef-ea9cface1b92-135201.2"; UUID:bc8df1b8f4fb31f18dfa28bcdd93377a
      Warning04/22/2019 13:15:35Deploy failed. Cleaning up staging area.
      (Time in agent's deploy log:: 04/22/2019 13:15:28)
      Warning04/22/2019 13:15:35Deploy failed. Cleaning up staging area.
      (Time in agent's deploy log:: 04/22/2019 13:15:28)
      Warning04/22/2019 13:15:35operable program or batch file.
      Warning04/22/2019 13:15:35[stderr: 1]'oasetup.sh' is not recognized as an internal or external command, (Time in agent's deploy log:: 04/22/2019 13:15:28)1Windows_X64 -HP

       

       

      I am not able to understand the error why it is not installing the agent on windows server.

       

      Below highlighted one is command which is used to install HP Agent 12.03

        • 1. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
          Bill Robinson
          Executing command: "oasetup.sh –install –management_server tmdchpomw.tdcinfra.com –certifcate_server tmdchpomw.tdcinfra.com -minprecheck

           

          well, that's not working because:

           

          'oasetup.sh' is not recognized as an internal or external command

           

          you don't seem to be running 'oasetup.exe' or cscript.  you sure you are looking at the right job run log ?  what did you upload to create this depot software ?

          • 2. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
            Suraj Nair

            Thank you Bill.

             

            I have pasted wrong log, the correct one is below.

            Error04/22/2019 18:19:29APPLY failed for server 128.9.52.49. Exit code = -4001
            Error04/22/2019 18:19:29Apply failed: id = 1 (Time in agent's deploy log:: 04/22/2019 18:19:21)1Windows_X64 -HP
            Error04/22/2019 18:19:29Command returned non-zero exit code: 1 (Time in agent's deploy log:: 04/22/2019 18:19:21)1Windows_X64 -HP
            Info04/22/2019 18:19:29The job 'windows x64 customer software->windows x64 customer software' has failed on server 128.9.52.49
            Info04/22/2019 18:19:29Bldeploy done - nRet = 6 (Apply failed; auto-rollback successful) exitCode = -4001 (Deployment failed)
            (Time in agent's deploy log:: 04/22/2019 18:19:22)
            Info04/22/2019 18:19:29Undo succeeded
            (Time in agent's deploy log:: 04/22/2019 18:19:21)
            Info04/22/2019 18:19:29Processing asset BLPACKAGE (Time in agent's deploy log:: 04/22/2019 18:19:21)
            Info04/22/2019 18:19:29Starting undo
            (Time in agent's deploy log:: 04/22/2019 18:19:21)
            Info04/22/2019 18:19:29Item 'Windows_X64 -HP' returned exit code 1 (Time in agent's deploy log:: 04/22/2019 18:19:21)1Windows_X64 -HP
            Info04/22/2019 18:19:29Executing command: ""831420.1\Windows_X64"cscript oasetup.exe -install –management_server tmdchpomw.tdcinfra.com –certificate_server tmdchpomw.tdcinfra.com –minprecheck" (Time in agent's deploy log:: 04/22/2019 18:19:21)1Windows_X64 -HP
            Info04/22/2019 18:19:29Processing asset CUSTOMSOFTWARE (Time in agent's deploy log:: 04/22/2019 18:19:21)1Windows_X64 -HP
            Info04/22/2019 18:19:29Processing asset BLPACKAGE (Time in agent's deploy log:: 04/22/2019 18:19:21)
            Info04/22/2019 18:19:29Starting apply
            (Time in agent's deploy log:: 04/22/2019 18:19:21)
            Info04/22/2019 18:19:29Bldeploy "windows x64 customer software-135201.2-0.6651757974855932" UUID(e2fd564d1d6332feb2f886481b0fe935) started using file C:\temp\stage\b371f53746463720b9956cbe119f2324\bldeploy.xml with rollback directory C:\Program Files\BMC Software\BladeLogic\RSCD\\Transactions\e2fd564d1d6332feb2f886481b0fe935
            (Time in agent's deploy log:: 04/22/2019 18:19:21)
            Info04/22/2019 18:19:29Maintenance / Exclusion Window Timeout not configured
            (Time in agent's deploy log:: 04/22/2019 18:19:21)
            Info04/22/2019 18:19:29Deployment job not in single-job mode. Reboot is not allowed. Any reboot requests by certain file operations will be ignored.
            (Time in agent's deploy log:: 04/22/2019 18:19:17)
            Info04/22/2019 18:19:23Package "windows x64 customer software-135201.2-0.6651757974855932" UUID(e2fd564d1d6332feb2f886481b0fe935) completed. exitCode = -4001 (Apply failed; auto-rollback successful)
            Info04/22/2019 18:19:22Package "windows x64 customer software-135201.2-0.6651757974855932" UUID(e2fd564d1d6332feb2f886481b0fe935) auto-rollback on failure started
            Info04/22/2019 18:19:22Package "windows x64 customer software-135201.2-0.6651757974855932" UUID(e2fd564d1d6332feb2f886481b0fe935) processing instructions
            Info04/22/2019 18:19:22Package "windows x64 customer software-135201.2-0.6651757974855932" UUID(e2fd564d1d6332feb2f886481b0fe935) initialized, entering wait queue for processing
            Info04/22/2019 18:19:19Package "windows x64 customer software-135201.2-0.6651757974855932" UUID(e2fd564d1d6332feb2f886481b0fe935) started
            Info04/22/2019 18:19:09Started running the deploy step job 'windows x64 customer software->windows x64 customer software' on application server 'tdcbbsa01'(6) against target server '128.9.52.49'
            Info04/22/2019 18:19:09Maintenance Window disabled on server 128.9.52.49.
            Info04/22/2019 18:19:09Exclusion window not defined for server 128.9.52.49.
            Info04/22/2019 18:19:09Deploy Apply Job (Pre-Execute):windows x64 customer software; Server:128.9.52.49; Package:windows x64 customer software-135201.2-0.6651757974855932; PkgID:"c9140f89-90ab-43db-9c4d-72a0b8783793-135201.2"; UUID:e2fd564d1d6332feb2f886481b0fe935
            Warning04/22/2019 18:19:29Deploy failed. Cleaning up staging area.
            (Time in agent's deploy log:: 04/22/2019 18:19:21)
            Warning04/22/2019 18:19:29Deploy failed. Cleaning up staging area.
            (Time in agent's deploy log:: 04/22/2019 18:19:21)
            Warning04/22/2019 18:19:29operable program or batch file.
            Warning04/22/2019 18:19:29[stderr: 1]'"831420.1\Windows_X64"cscript' is not recognized as an internal or external command, (Time in agent's deploy log:: 04/22/2019 18:19:21)1Windows_X64 -HP

             

            what did you upload to create this depot software ?

            • 3. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
              Bill Robinson

              the error is:

               

              '"831420.1\Windows_X64"cscript' is not recognized as an internal or external command,

              your install command is:

               

              ??SOURCE?? resolves to the location in the staging directory where your payload is, so 831420.1\Windows_X64  so the command that is executed is:

               

               

              "831420.1\Windows_X64"cscript oasetup.exe -install –management_server tmdchpomw.tdcinfra.com –certificate_server tmdchpomw.tdcinfra.com –minprecheck"

               

              "831420.1\Windows_X64"cscript is not the valid syntax to call a command because there is no path separator between the directory component and the command (cscript)

               

              i'm also confused why you are calling cscript on an exe. are you sure your command should be 'cscript oasetup.exe <args>' and not just 'oasetup.exe <args>' ?

               

              your install command should probably be:

               

              ??SOURCE??\oasetup.exe <args>

               

              or

              cd ??SOURCE??

              oasetup.exe <args>

               

               

               

              1 of 1 people found this helpful
              • 4. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                Suraj Nair

                Thank you for response.

                 

                If i execute it without cscript then also it is giving below error.

                 

                ??SOURCE??\oasetup.exe <args>

                 

                Error04/24/2019 12:09:07APPLY failed for server 128.9.52.49. Exit code = -4001
                Error04/24/2019 12:09:07Apply failed: id = 1 (Time in agent's deploy log:: 04/24/2019 12:09:00)1Windows_X64 -HP
                Error04/24/2019 12:09:07Command returned non-zero exit code: 10001 (Time in agent's deploy log:: 04/24/2019 12:09:00)1Windows_X64 -HP
                Info04/24/2019 12:09:07The job 'windows x64 customer software->windows x64 customer software' has failed on server 128.9.52.49
                Info04/24/2019 12:09:07Bldeploy done - nRet = 6 (Apply failed; auto-rollback successful) exitCode = -4001 (Deployment failed)
                (Time in agent's deploy log:: 04/24/2019 12:09:01)
                Info04/24/2019 12:09:07Undo succeeded
                (Time in agent's deploy log:: 04/24/2019 12:09:00)
                Info04/24/2019 12:09:07Processing asset BLPACKAGE (Time in agent's deploy log:: 04/24/2019 12:09:00)
                Info04/24/2019 12:09:07Starting undo
                (Time in agent's deploy log:: 04/24/2019 12:09:00)
                Info04/24/2019 12:09:07Item 'Windows_X64 -HP' returned exit code 10001 (Time in agent's deploy log:: 04/24/2019 12:09:00)1Windows_X64 -HP
                Info04/24/2019 12:09:07Executing command: ""831420.1\Windows_X64"\oasetup.exe -install –management_server tmdchpomw.tdcinfra.com –certificate_server tmdchpomw.tdcinfra.com –minprecheck" (Time in agent's deploy log:: 04/24/2019 12:08:58)1Windows_X64 -HP
                Info04/24/2019 12:09:07Processing asset CUSTOMSOFTWARE (Time in agent's deploy log:: 04/24/2019 12:08:58)1Windows_X64 -HP
                Info04/24/2019 12:09:07Processing asset BLPACKAGE (Time in agent's deploy log:: 04/24/2019 12:08:58)
                Info04/24/2019 12:09:07Starting apply
                (Time in agent's deploy log:: 04/24/2019 12:08:58)
                Info04/24/2019 12:09:07Bldeploy "windows x64 customer software-135201.2-0.5340329385552232" UUID(d54b0b9964af3a2899910d4f8dd2a007) started using file C:\temp\stage\b371f53746463720b9956cbe119f2324\bldeploy.xml with rollback directory C:\Program Files\BMC Software\BladeLogic\RSCD\\Transactions\d54b0b9964af3a2899910d4f8dd2a007
                (Time in agent's deploy log:: 04/24/2019 12:08:58)
                Info04/24/2019 12:09:07Maintenance / Exclusion Window Timeout not configured
                (Time in agent's deploy log:: 04/24/2019 12:08:58)
                Info04/24/2019 12:09:07Deployment job not in single-job mode. Reboot is not allowed. Any reboot requests by certain file operations will be ignored.
                (Time in agent's deploy log:: 04/24/2019 12:08:54)
                Info04/24/2019 12:09:02Package "windows x64 customer software-135201.2-0.5340329385552232" UUID(d54b0b9964af3a2899910d4f8dd2a007) completed. exitCode = -4001 (Apply failed; auto-rollback successful)
                Info04/24/2019 12:09:02Package "windows x64 customer software-135201.2-0.5340329385552232" UUID(d54b0b9964af3a2899910d4f8dd2a007) auto-rollback on failure started
                Info04/24/2019 12:08:59Package "windows x64 customer software-135201.2-0.5340329385552232" UUID(d54b0b9964af3a2899910d4f8dd2a007) processing instructions
                Info04/24/2019 12:08:59Package "windows x64 customer software-135201.2-0.5340329385552232" UUID(d54b0b9964af3a2899910d4f8dd2a007) initialized, entering wait queue for processing
                Info04/24/2019 12:08:56Package "windows x64 customer software-135201.2-0.5340329385552232" UUID(d54b0b9964af3a2899910d4f8dd2a007) started
                Info04/24/2019 12:08:46Started running the deploy step job 'windows x64 customer software->windows x64 customer software' on application server 'tdcbbsa01'(6) against target server '128.9.52.49'
                Info04/24/2019 12:08:46Maintenance Window disabled on server 128.9.52.49.
                Info04/24/2019 12:08:46Exclusion window not defined for server 128.9.52.49.
                Info04/24/2019 12:08:46Deploy Apply Job (Pre-Execute):windows x64 customer software; Server:128.9.52.49; Package:windows x64 customer software-135201.2-0.5340329385552232; PkgID:"8e04cb5a-35c1-42c9-b28e-384f1ea4d6f5-135201.2"; UUID:d54b0b9964af3a2899910d4f8dd2a007
                Warning04/24/2019 12:09:07Deploy failed. Cleaning up staging area.
                (Time in agent's deploy log:: 04/24/2019 12:09:00)
                Warning04/24/2019 12:09:07Deploy failed. Cleaning up staging area.
                (Time in agent's deploy log:: 04/24/2019 12:09:00)

                 

                 

                cd ??SOURCE??

                oasetup.exe <args>

                 

                 

                Error04/24/2019 12:16:10APPLY failed for server 128.9.52.49. Exit code = -4001
                Error04/24/2019 12:16:09Apply failed: id = 1 (Time in agent's deploy log:: 04/24/2019 12:16:02)1Windows_X64 -HP
                Error04/24/2019 12:16:09Command returned non-zero exit code: 1 (Time in agent's deploy log:: 04/24/2019 12:16:02)1Windows_X64 -HP
                Info04/24/2019 12:16:10The job 'windows x64 customer software->windows x64 customer software' has failed on server 128.9.52.49
                Info04/24/2019 12:16:09Bldeploy done - nRet = 6 (Apply failed; auto-rollback successful) exitCode = -4001 (Deployment failed)
                (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Info04/24/2019 12:16:09Undo succeeded
                (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Info04/24/2019 12:16:09Processing asset BLPACKAGE (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Info04/24/2019 12:16:09Starting undo
                (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Info04/24/2019 12:16:09Item 'Windows_X64 -HP' returned exit code 1 (Time in agent's deploy log:: 04/24/2019 12:16:02)1Windows_X64 -HP
                Info04/24/2019 12:16:09Executing command: "cd "831420.1\Windows_X64"oasetup.exe -install –management_server tmdchpomw.tdcinfra.com –certificate_server tmdchpomw.tdcinfra.com –minprecheck" (Time in agent's deploy log:: 04/24/2019 12:16:02)1Windows_X64 -HP
                Info04/24/2019 12:16:09Processing asset CUSTOMSOFTWARE (Time in agent's deploy log:: 04/24/2019 12:16:02)1Windows_X64 -HP
                Info04/24/2019 12:16:09Processing asset BLPACKAGE (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Info04/24/2019 12:16:09Starting apply
                (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Info04/24/2019 12:16:09Bldeploy "windows x64 customer software-135201.2-0.4865058906031622" UUID(941559878886321bbd2ea3abc23d061e) started using file C:\temp\stage\b371f53746463720b9956cbe119f2324\bldeploy.xml with rollback directory C:\Program Files\BMC Software\BladeLogic\RSCD\\Transactions\941559878886321bbd2ea3abc23d061e
                (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Info04/24/2019 12:16:09Maintenance / Exclusion Window Timeout not configured
                (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Info04/24/2019 12:16:09Deployment job not in single-job mode. Reboot is not allowed. Any reboot requests by certain file operations will be ignored.
                (Time in agent's deploy log:: 04/24/2019 12:15:58)
                Info04/24/2019 12:16:04Package "windows x64 customer software-135201.2-0.4865058906031622" UUID(941559878886321bbd2ea3abc23d061e) completed. exitCode = -4001 (Apply failed; auto-rollback successful)
                Info04/24/2019 12:16:03Package "windows x64 customer software-135201.2-0.4865058906031622" UUID(941559878886321bbd2ea3abc23d061e) auto-rollback on failure started
                Info04/24/2019 12:16:03Package "windows x64 customer software-135201.2-0.4865058906031622" UUID(941559878886321bbd2ea3abc23d061e) processing instructions
                Info04/24/2019 12:16:03Package "windows x64 customer software-135201.2-0.4865058906031622" UUID(941559878886321bbd2ea3abc23d061e) initialized, entering wait queue for processing
                Info04/24/2019 12:16:00Package "windows x64 customer software-135201.2-0.4865058906031622" UUID(941559878886321bbd2ea3abc23d061e) started
                Info04/24/2019 12:15:50Started running the deploy step job 'windows x64 customer software->windows x64 customer software' on application server 'tdcbbsa01'(6) against target server '128.9.52.49'
                Info04/24/2019 12:15:50Maintenance Window disabled on server 128.9.52.49.
                Info04/24/2019 12:15:50Exclusion window not defined for server 128.9.52.49.
                Info04/24/2019 12:15:50Deploy Apply Job (Pre-Execute):windows x64 customer software; Server:128.9.52.49; Package:windows x64 customer software-135201.2-0.4865058906031622; PkgID:"12fcfe13-eab3-4297-a670-78cc06ade1a6-135201.2"; UUID:941559878886321bbd2ea3abc23d061e
                Warning04/24/2019 12:16:09Deploy failed. Cleaning up staging area.
                (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Warning04/24/2019 12:16:09Deploy failed. Cleaning up staging area.
                (Time in agent's deploy log:: 04/24/2019 12:16:02)
                Warning04/24/2019 12:16:09[stderr: 1]The system cannot find the path specified. (Time in agent's deploy log:: 04/24/2019 12:16:02)1Windows_X64 -HP

                 

                 

                 

                • 5. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                  Bill Robinson

                  can you attach the entire bldeploy log (advanced editor) for both attempts ?

                  1 of 1 people found this helpful
                  • 7. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                    Bill Robinson

                    for #1 i see this:

                    04/24/19 12:08:58.092 INFO     bldeploy - [1][Windows_X64 -HP] Processing asset CUSTOMSOFTWARE

                    04/24/19 12:08:58.092 INFO     bldeploy - [1][Windows_X64 -HP] Executing command: ""831420.1\Windows_X64"\oasetup.exe -install –management_server tmdchpomw.tdcinfra.com –certificate_server tmdchpomw.tdcinfra.com –minprecheck"

                    04/24/19 12:08:58.107 DEBUG    bldeploy - [1][Windows_X64 -HP] chdir to PkgDir: 'C:\temp\stage\b371f53746463720b9956cbe119f2324\'

                    04/24/19 12:08:58.107 DEBUG    bldeploy - [1][Windows_X64 -HP] exeFullPath = (null), CmdLine = "C:\temp\stage\b371f53746463720b9956cbe119f2324\bldeploycmd.1.bat", workingDir = NULL

                    04/24/19 12:09:00.432 DEBUG    bldeploy - [1][Windows_X64 -HP] In RunProcess: exitCode = 10001

                    04/24/19 12:09:00.432 INFO     bldeploy - [1][Windows_X64 -HP] Item 'Windows_X64 -HP' returned exit code 10001

                    04/24/19 12:09:00.432 ERROR    bldeploy - [1][Windows_X64 -HP] Command returned non-zero exit code: 10001

                     

                    anything that isn't zero is treated as an error and then the job fails because it assumes that's an error.  what does a return code of 10001 mean for this exe ?  does that mean the install was a success ?  if it is a success you can change how bsa handles the return code and treat 10001 as a success by using the blcli command DepotSoftware setDepotSoftwareReturnCodeOverridesByDBKey

                     

                    in the 2nd one did you put the cd and oasetup.exe on separate lines?  lt looks like either no, or there's something wrong w/ handling multiple line commands here.

                    04/24/19 12:16:02.165 INFO     bldeploy - [1][Windows_X64 -HP] Executing command: "cd "831420.1\Windows_X64"oasetup.exe -install –management_server tmdchpomw.tdcinfra.com –certificate_server tmdchpomw.tdcinfra.com –minprecheck"

                    1 of 1 people found this helpful
                    • 8. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                      Rohit Sharma

                      Hey Bill,

                       

                      I did a WebEx with Suraj earlier today, it seems there is some problem with the OS.

                      The installation command used is not working outside of BSA as well, I have asked him to check with the OS admins and find the correct command.

                       

                      Thanks,

                      Rohit

                      • 9. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                        Bill Robinson

                        ?sure - but the comments will still hold.  it could be that a successful install of this software returns something other than 0.  i've seen that before, eg w/ older compaq support pack installs.

                        1 of 1 people found this helpful
                        • 10. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                          Suraj Nair

                          what does a return code of 10001 mean for this exe ?  does that mean the install was a success ?

                          --No idea what does 10001 exit code means. I have google it but nothing found.

                           

                          what does a return code of 10001 mean for this exe ?  does that mean the install was a success ?

                          ---No.

                           

                          it could be that a successful install of this software returns something other than 0.  i've seen that before, eg w/ older compaq support pack installs.

                          --- How we will get to know?

                           

                          Please suggest the solution for this.

                          • 11. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                            Bill Robinson

                            please stop pasting logs into the post - attach them.  they are impossible to read when you paste them in.

                            1 of 1 people found this helpful
                            • 12. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                              Suraj Nair

                              Hey Bill,

                               

                              Sorry for inconvenience caused.

                              I have attached the log and as said earlier for Windows Server we are able to install it.Now we are facing issue for Linux server.

                              • 13. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                                Bill Robinson

                                so you are running this:

                                04/26/19 12:37:10.947 INFO     bldeploy - [1][Linux2.6_X64] Executing command: "cd 829350.1/Linux2.6_X64

                                ./oasetup.sh –install –management_server tmdchpomw.tdcinfra.com –certificate_server tmdchpomw.tdcinfra.com –minprecheck"

                                which is throwing a usage error:

                                 

                                04/26/19 12:37:11.106 INFO     bldeploy - [1][Linux2.6_X64] [stdout: 1] USAGE::

                                 

                                one problem could be the '-' you used in the command args

                                did you copy/paste this command from somewhere or did you type it in ?  i would try typing it in.  because it doesn't seem to be a -

                                • 14. Re: HP agent 12.03 deployment through BSA 8.9 (Custom Software)
                                  Suraj Nair

                                  Thanks Bill.

                                   

                                  Now the issue has been solved.