1 Reply Latest reply on Apr 29, 2019 6:58 AM by Cris Coffey

    ticket creation delay from email submissions

    Tom Ransom
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      We've noticed a significant delay intermittently in ticket creation from email submissions.  Are there any plans to reintroduce the Microsoft Exchange email connector?

        • 1. Re: ticket creation delay from email submissions
          Cris Coffey

          If you reduce the time to check emails to 1 minute and your job procesing to 1 minute, this should speed things up. There is a not of processing occurring on these messages to run all the rules and conditions so it will take a few minutes for everything to process. If you still need assistance, there are options for contacting support at support.trackit.com.