Thanks for your feedback Philipp. Track-It! is designed to use Client Management under the hood because most Track-It! customers are not interested in dealing with the complexity of full BCM functionality. This was a design decision for our primary target customer base. Now there are some power users like yourself who want access to the full BCM console and that can be accessed by contacting support for the details. Do you have a support contact you can reach out to for help?
Of course, you are right that most do not want that. I'm not interested in imposing BCM to anyone. To use the most important functions directly from Trackit is optimal. But to actively make it difficult for customers to at least take a look at BCM, is very surprising. An icon and a few sentences in the documentary that there is the console and that you can optionally use it would not have harmed anyone. The current policy of BMC patronizes the customers. At least that's my personal opinion.
By the way, I'm not a customer but a BMC partner. I myself was a customer for many years, but now I am working for a BMC partner.
So it's not about that I am a poweruser, but that all our Trackit customers are positively impressed by BCM. There was not a single one here that would have been disapproving of BCM after showing with a demo license what you can do with it.
In my view, BMC would be well advised not to hide the access to BCM further.
Anyway. So you do not know with which account I should access BCM Console by default?
Thanks again for the feedback. I would recommend contacting our support team through your channel to obtain information on how to access the BCM console. I cannot post accounts and passwords on the community.
Thank you, I will do so.
Actually I thought there would be a default account with default password, like bcmdbuser, then it would not be a secret \__/
Thanks for your help.
"Unfortunately", I have to admit that the mistake as I have described it, apparently does not exist. Although I noticed that more than once but apparently something was wrong with the installations. I just installed Trackit 2019 again today and at the end the BCM "admin" password was 'blanc'. Just as it should be. It is obviously not a general mistake and therefore my ticket is irrelevant.
Sorry about the circumstances.
No problem Philipp. Let us know if you need any further assistance.
Since 20.19.03 and of course also at 20.20 the "admin" password is not empty - never. The password is "Bcm123".
Unfortunately there is nothing in the documentation nor during the installation either. But I found the info by accident in this old KA.