2 Replies Latest reply on Apr 25, 2019 2:39 PM by Derrick Crew

    Add a current field in the user record to the list of related approvers for an approval process.

    Derrick Crew
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      all of our users have a field in their user record where we enter the unique RemedyForce ID for their VP's user record. we want to make an approval process that will pull this user from the submiters record and set them as the approver for a SR. see the follow picture.

      here is the object in the user record we want to point to. (called VP)

       

       

       

      i have found references in the documentation on how to add lookup fields to the incident object to add them to the list of related approvers. i have created one but i how do i point it to use the user defines in the users record called VP?