2 Replies Latest reply on Apr 18, 2019 5:02 AM by Paul Seager-Smith

    Using Work Order Type fields in SmartIT WO Console

    Paul Seager-Smith
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      We make heavy use of Work Order Type fields to store additional information and we currently use these to search and display in the midtier WO console.

      However, I am having problems when trying to do the same thing within SmartIT:

      1. I can show the fields in the detailed Work Order view, but they are not available by default in the WO summary view. How can I show these fields in the summary view (even if the heading is just WO Type Field 1)? WO Type fields are not offered in the list of columns..
      2. I can't seem to use the WO Type field values as filters in the WO list. I tried entering the value as a keyword, but this does not seem to work. How can I set a filter based on a WO Type field?