4 Replies Latest reply on Apr 24, 2019 6:08 AM by Siva Perumal

    Unable to Open The Incident from Relationships tab

    Siva Perumal
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      Hi  Team,

       

      I am unable to open Incident ticket from the Relationships tab

       

      i am opening the incident ticket  "INC000002427500" , going to Relationship tab , trying to open "INC000002448991" nothing happens , but the vice versa is possible

       

      i have attached the logs for both the scenarios , i couldnt able to figure out what is wrong, the only difference in  found in the Success  scenario log is  the below API , which is not appearing in the failure scenario

       

      <CLAT> /* Tue Apr 16 2019 08:54:45.619 */+API call, Procedure #73

      <API > <TID: 0000009940> <RPC ID: 0000535886> <Queue: List      > <Client-RPC: 390620   > <USER: xxx                               > <Overlay-Group: 1         > /* Tue Apr 16 2019 08:54:45.1730 */+GLEWF  ARGetListEntryWithFields -- schema AR System Skins from Mid-tier (protocol 20) at IP address xxxx  // :q:0.0s

      <SQL > <TID: 0000009940> <RPC ID: 0000535886> <Queue: List      > <Client-RPC: 390620   > <USER: xxxx                              > <Overlay-Group: 1         > /* Tue Apr 16 2019 08:54:45.1730 */SELECT  T150.C1,C179,C52000,C52001,C3 FROM T150 WHERE ((T150.C7 = 1) AND (((T150.C52000 = 0) AND (T150.C52001 = '399990344_de') AND ((T150.C52002 = 'HPD:Help Desk') OR (T150.C52002 IS NULL))) OR ((T150.C52000 = 1) AND (T150.C52001 = '399990344_de') AND ((T150.C52002 = 'HPD:Help Desk') OR (T150.C52002 IS NULL))) OR ((T150.C52000 = 2) AND (T150.C52001 = 'HPD:Help Desk')) OR ((T150.C52000 = 3) AND (T150.C52001 = '')) OR ((T150.C52000 = 4) AND (T150.C52001 IS NULL)) OR ((T150.C52000 = 5) AND (T150.C52001 LIKE 'atviepusms012%')))) ORDER BY C52000 ASC,C52002 DESC,C3 DESC, 1 ASC

      <SQL > <TID: 0000009940> <RPC ID: 0000535886> <Queue: List      > <Client-RPC: 390620   > <USER: xxxxx                             > <Overlay-Group: 1         > /* Tue Apr 16 2019 08:54:45.1730 */OK

      <API > <TID: 0000009940> <RPC ID: 0000535886> <Queue: List      > <Client-RPC: 390620   > <USER: xxxx                              > <Overlay-Group: 1         > /*