1 Reply Latest reply on May 28, 2019 9:26 AM by Neena Ahirrao Guha

    Hide some Status  values

    Vandana Rattan



      Is it possible to hide certain statuses from  Incidents/Service Requests on Remedyforce Console as they don't have to be set manually. Some automations have been set which set those statuses e.g. Approved, Pending for Approval, Open.




        • 1. Re: Hide some Status  values
          Neena Ahirrao Guha

          Hi Vandana,


          By any chance have you tried using Multiple Layouts feature where you can create new layout for Incident and for this new layout you can select which Status to be visible or not... again can assign this layout to any specific profile. So that particular users belonging to the profile will not see these statuses. Let me know if it works for you.




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