1 Reply Latest reply on Apr 12, 2019 12:51 PM by Ken Soszka

    Business Rules stuck on Pending Track-It! 2018

    Ken Soszka
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      Hi, I have a situation where Business Rules are stuck on Pending status. They all appear to be rule name "system event" and record type "mail listen" with action "create".

       

      Hung Business Rules.PNG

       

      I saw a post here from an earlier version that mentioned making sure that there was no business rule with a record ID of "0", and there is not.

       

      I would rather not simply blow these away, because they are supposed to be creating tickets from certain alert emails in the system based on a custom business rule, I am fairly certain. I also would like to determine why this is happening.

       

      Any help is appreciated, thanks!

        • 1. Re: Business Rules stuck on Pending Track-It! 2018
          Ken Soszka

          Also, the NAMMbl log file for Business Rules has this, repeated again and again (server name replaced):

           

          '12804 |2019-04-12 02:11:25.8448 | <server> | INFO | NAMMbl | UnParse | Unparsing 1 Actions'

          '12804 |2019-04-12 02:11:25.8448 | <server> | INFO | NAMMbl | UnParse | Validating Action(s)'

          '12804 |2019-04-12 04:45:18.1342 | <server> | INFO | NAMMbl | UnParse | Unparsing 1 Actions'

          '12804 |2019-04-12 04:45:18.1342 | <server> | INFO | NAMMbl | UnParse | Validating Action(s)'

          '12804 |2019-04-12 04:45:18.6359 | <server> | INFO | NAMMbl | UnParse | Unparsing 1 Actions'

          '12804 |2019-04-12 04:45:18.6359 | <server> | INFO | NAMMbl | UnParse | Validating Action(s)'