3 Replies Latest reply on Apr 15, 2019 8:59 AM by Dan Bontrager

    Is there an option to expand service request instructions by default?

    Dan Bontrager
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      We have numerous use cases where a service owner would like specific instructions on each service request, but they need all the instructions to be visible to make sure the user sees them.  Typical user behavior is to not expand the instructions box.  It appears by default, the instructions box is collapsed and always has to rely on user interaction to expand it. 

       

       

      Is there an option to have all service request instruction boxes expanded by default? Adding John Wisdom to the discussion.